Recent Posts

Sources of Category 3 Water

9/18/2022 (Permalink)

When floodwaters enter your East Memphis, Tennessee, home the results can be devastating. Floors, walls, and furniture can all be affected, and the humidity that develops inside the house due to standing water might create further damage, such as mold growth. Heavily contaminated water, also known as blackwater, can be especially difficult to remove. However, understanding the situation may help you form an effective plan of action for recovery.

Waterway Overflow

Long periods of rain or sudden torrential downpours can cause localized flooding. Your home may be especially prone to this problem if you live near a natural water source. These can include:

  • A river
  • A large creek
  • Fast-moving streams

Because floodwaters can grow as they move, they can pick up various contaminants like animal feces, sewage chemicals, and toilet water. This is where Category 3 blackwater gets its nickname, as it is often dark with contaminants. 

Sewage Floods 

Outdoor flooding can cause secondary issues, such as a sewer backup in your home. When this occurs, your toilets can overflow with sewer water and waste. Since the flood often creates a contaminated water situation, you must call in a flood damage and water removal company to handle the sewage cleanup and restoration work. 

Standing Water 

Floodwater that comes from overflowing water appliances or a burst pipe in your kitchen may not start as Category 3 water. Still, the longer the water sits, the more contaminated it can become. Humidity can cause stagnant water to degrade, so calling in professionals to have it removed as soon as possible may help minimize the damage. 

Blackwater can cause severe damage to your East Memphis, Memphis, Tennessee, home. However, when you understand the source and have a team of flood removal experts standing by, you can often reduce the risk of mold growth and other issues that could be costly later. 

SERVPRO of East Memphis Lesser-Known Cleaning Categories

7/3/2022 (Permalink)

man in white hazmat suit wiping table, wearing a mask, other man in background, certified SERVPRO clean SERVPRO of East Memphis has the means to help your commercial property—whether a main service or a lesser-known cleanup.

So...What Does SERVPRO Do?

With so many restoration companies out there, it’s hard to know which company is the right fit. And in the midst of a crisis, calling for emergency service, that decision can seem impossible and overwhelming. We are a restoration company defined by quality. While we have built a reputation for our top tier fire and water restoration services, (seriously, see our 5-star reviews), we also service many other cleanup categories. 

SERVPRO’s Lesser-Known Cleanup Categories

On top of water damage cleanup, fire restoration, mold remediation, commercial and residential cleaning, contents cleaning—which includes drapes, blinds, walls, floors ceilings, upholstery and carpets—SERVPRO of East Memphis also does:

  • General cleaning and graffiti removal
  • Air ducts and HVAC cleaning, not repair
  • Brick, stone, and concrete cleaning
  • Odor removal and deodorization
  • Debris removal
  • Vandalism and graffiti removal
  • Trauma and Crime Scene cleanup
  • Biohazard cleaning
  • Sewage cleanup

Wow, what a list, right? That’s not all we do. We also professionally sanitize your home or business with our Certified: SERVPRO Cleaned process. We have a proprietary blend of disinfectants to deal with biological contaminants.

Specialized Training — Certified: SERVPRO Clean

The Center for Disease Control Prevention (CDC)  set forth protocols, and we are prepared to clean and disinfect your home or business to high standards. We have years of experience in dealing with biological contaminants. We go beyond the scope of work that regular janitorial staff performs daily.

The CDC encourages cleaning high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables. Other spaces mentioned in the CDC's guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment
  • Specialized Products

The CDC recommends the usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line, available on Amazon, carry the EPA-approved emerging pathogens claims. Do you need proactive cleaning of your commercial property or any of our lesser-known cleaning services? Call SERVPRO of East Memphis today at 901-382-0900.

Water Restoration Professionals Know How to Dry Your Property

6/13/2022 (Permalink)

 

SERVPRO of East Memphis is a Leader in the Storm Restoration Industry for a Reason

Harsh weather conditions like flooding, wind, and storms cause devastating damage to homes and businesses. Property damage due to water damage and flood water overwhelms many with concerns for personal safety and properties' security.

When this form of damage occurs to your home or business, the first step is to find safety, then contact a trustworthy water damage restoration company.

An immediate restoration response reduces the extent of damage done to a property. Since roof damage is likely to be accompanied by water damage—a gaping hole is a recipe for moisture and storm water to make itself at home—a quick emergency response reduces the risk for internal and structural water damage and microbial growth.

When contacted, water restoration experts will analyze the level of damage and make a judgment regarding how to begin. Professionals' main priority is to secure property before cleanup, repair, and restoration. Once a property's debris is removed from the exterior and roof repair is completed, experts move to drying and the internal cleanup of furniture, carpets, clothes, and other items. 

The Drying Process of SERVPRO of East Memphis

Oozing groundwater, especially in places prone to flooding, could cause damage, especially if no flood pump has been previously installed. SERVPRO of East Memphis has a thorough drying process.

First, our team sets up industrial-strength drying equipment such as air movers and HEPA filtered dehumidifiers. Special care is taken to thoroughly dry the area around the original leak or cavity.

If water has seeped to the surrounding areas, special drying equipment is used. It can take 3-5 days for traditional drying. However, hard-to-dry materials, such as wood floors and crawlspaces, can make the process longer.

After the property is dry, the restoration of any damaged materials can start. Restoration is the most time-consuming part, but is very important and the bulk of returning the property to its preloss condition. We strive to make a property look, “Like it never even happened.”

We are available 24 hours for emergency response. Call us at (901) 382-0900.

Third Party Certified: Upholding IICRC Standards and Maintaining Excellence is the SERVPRO Way

6/9/2022 (Permalink)

Upholding Standards And Maintaining Excellence

When homes in Tennessee, need remediation, you want to ensure that the company handling the problem adheres to the highest industry standards. The restoration industry standards are set by the Institute of Inspection Cleaning and Restoration Certification (IICRC). The IICRC is a third-party certification organization that approves instructors and schools to teach the skills needed to meet its values of expertise, integrity, and excellence.

Expertise

Training programs such as the ones offered by SERVPRO of East Memphis are IICRC-certified. Classes are offered in any of the following categories:

  • Applied Structural Drying Certification
  • Carpet Cleaning Certification
  • Fire Restoration Certification
  • Upholstery Cleaning Certification
  • Water Restoration Certification

Receiving a mitigation certificate after completing these courses means that the individual can do the job right. When clients hire someone to fix a problem in their homes, they want to verify that the technicians know what they are doing and that they are certified mitigation experts.

Integrity

It is not enough that technicians know how to do their job well—they also need to be honest and trustworthy. When the IICRC certifies a company or individual, you know you have found someone you can trust. They adhere to a strict standard of ethics and can be expected to be upfront about their clients' homes' assessment and treatment. The IICRC’s stamp of approval is a big deal, as they, “Stand at the forefront of the Inspection, Cleaning, and Restoration Industry,” regarding training professionals.

Excellence

When a certified school or instructor trains specialists, they learn how to exhibit high standards of service. Continuing education courses improve knowledge, turning technicians into industry leaders. These classes also serve to educate insurance and real estate professionals regarding various mitigation processes. Shared knowledge strengthens these partnerships so that together, they can offer more excellent service to the customers they share.

A third-party certification organization sets industry standards that all mitigation professionals must meet. The values of the IICRC are reflected in each training program and instructor it approves. To ensure quality, professional service, recommend certified mitigation professionals to your clients. If you have residential or commercial Smoke, Fire, Water, damage, contact SERVPRO of East Memphisan IICRC company, for a free restoration estimate.

Clean Up Flood Damage: Call a Pro

5/23/2022 (Permalink)

Flood waters over a 2 lane road, orange sky, servpro logo in corner, treeline on horizon Contact SERVPRO of East Memphis for professional flood water cleanup, professional drying, and content cleaning.
 

Professional Flood Water Damage Cleanup

While some water damage events aren’t very predictable, flood damage from storms is comparably easier to forecast. Storm surges, torrential rain, and rising water levels cause massive water damage for those who live along the coast or in low-lying areas. Flood damage is terrible in every instance, but the good news is homeowners and business owners usually have adequate time to prepare their home and/or business for the impending water damage as best they can.

When a storm ends, and it's safe to return to a damaged property, many find the water damage in the home or business worse than they could have imagined. It sometimes seems impossible that water levels can rise so high and cause such devastating damage. In the unfortunate case that this has or will happen to you, follow the following important guidelines for safely handling flood waters and their effects.

Do Not Go Back To the Property Without Permission

Even if your curiosity wants to know how much water is in the property or the kind of water damage; never return to the property without being notified first that it's safe to return by proper authorities. Flood damage and waters can be hazardous, and it's easy to forget that there is so much more than just water on the road or in a home. 

Beware of Bacteria

Before anyone enters a home or office with water damage to begin the water cleanup process, they must know how much danger potentially awaits. The water cleanup process should begin as quickly as possible, but it cannot be done if the area is still unsafe.

  1. Live electricity. Don't assume just because the power is out in the town that there's nothing to worry about. The power could come back on at any moment, which means it could cause serious bodily harm to anyone in contact with the electricity or its conductors. Make sure all electricity is turned off at its source before entering any building with standing water.
  2. Danger in the water. The second danger is what might be waiting for people in the water. There could be animals like snakes or dangerous bacteria found in feces like E. Coli. Always let the local authorities do a neighborhood sweep before taking steps to prepare for the water cleanup and drying process.

Call the Pros

Restoration companies have powerful equipment designed to allow adequate drying in minimal time. Professional mitigation and restoration are imperative because any missed moisture leads to much larger problems like microbial contamination. Restoration is designed to clear out all the water in places others might not realize it is hiding. 


Call for professional restoration and mitigation rather than handling the drying process without a pro's help to remove water in a business or home. Contact SERVPRO of East Memphis for professional flood water cleanup, professional drying, and content cleaning.

SERVPRO Secures and Restores East Memphis Property Contents After a Flooding while Mitigating the Structural Damage

5/23/2022 (Permalink)

dark, gray, storm clouds, SERVPRO storm logo with the words flood damage on top Storm or flooding problems in East Memphis? SERVPRO covers the map for pack outs, cleanup, and restoration services.

SERVPRO Packs Out Your Business’s Items After Storm Waters Flood Your Property

The chaos and stress of post-storm flooding at your business’s property is paralyzing. With water, debris, and quite possibly severe damage to your roof, windows, doors, and siding—you need fast, reliable help. Our team of disaster remediation experts has proven strategies to help you and your family through this difficult time. 

What is a Pack-Out?

We often recommend a pack-out after flood damage. A SERVPRO pack-out is when furnishings, household or office goods, documents, and personal possessions are moved to a dry and safe space on your property or transported to our production facility to be restored. Removing the items permits our crews to clean flooded areas in your home, unimpeded; extracting water, doing demolition if and where needed. This helps technicians dry out the structure faster without the need to work around belongings.

SERVPRO uses a detailed and secure Content Claims Inventory System (CCIS) to document and track the items we move out. Lists, digital pictures, and barcoding ensure we have a complete record of the articles. We collaborate with your insurance company to make sure the efforts we make to clean, dry, and restore the pack-out inventory are covered to the extent of your contract. It is typically less expensive to restore items than to discard and replace them. We help you save time, money, and memories.

Innovative Restoration

Our production facility technicians are skilled with innovative techniques such as freeze-drying for document and picture restoration. Floodwaters can be contaminated, so we work to ensure the packed-out items receive effective disinfectant treatment. SERVPRO provides temperature and humidity-controlled smaller chambers to dry out furnishings and electronics. Be advised that modern electronics often need precise cleaning from specialty companies. We have piston-driven Esporta washing equipment to clean soft items and immersion tubs and ultrasonic equipment to loosen flood debris soiling from blinds and intricately detailed decor and other items.

SERVPRO crews secure the exterior damage with boards and tarp, moving on to extracting, containing, and disposing of the floodwaters according to local regulations. We can spray and treat soiled areas with EPA-registered disinfectants before using commercial-quality air movers, heaters, and dehumidifiers to ready your home for the return of the packed-out items, "Like it never even happened."

Call Us Today

SERVPRO of East Memphis awaits your call at (901) 382-0900. Contact us to evaluate your flood damage and rapid remediation of your home and a professional pack-out of floodwater-damaged items.

The Importance of Fast Water Cleanup

5/23/2022 (Permalink)

lightning, dark, gray, storm clouds, SERVPRO storm logo with the words water damage on top For fast water cleanup at your commercial business, call a professional in the restoration industry like SERVPRO of East Memphis.

How Fast Should Water Damage be Cleaned Up?

You depend on your business to keep money flowing in, and you rely on the building where location keeps business going. However, when a pipe or supply line springs a leak, it throws a kink in your week. The time it takes for you to arrange pipe burst cleanup can make the difference between a simple and fast water cleanup or extensive and expensive water damage.

The First Few Minutes

Water damage begins with a variety of events, including:

  • Pipe break
  • Supply line leak
  • Toilet overflow
  • Adverse weather
  • Foundation crack

If all you need is pipe burst cleanup or supply line repair, the first few minutes of water cleanup are crucial. If possible, turn off the source of water as quickly as possible.

The First Few Hours

The longer water sits, the more potential havoc it wreaks. Once exposed to humidity, walls can start to disintegrate, and items made of pressed wood—which often includes cheap flooring—can swell and warp. Water from burst pipes and supply lines can also damage furniture and other supplies in your workplace. 

The First Few Days

Damage that is not mitigated quickly will also become a breeding ground for mold and bacteria growth. Prolonged damage can interrupt your business’s daily operations, possibly harming your bottom line. To limit the extent of water damage to your business, call a professional in the restoration industry like SERVPRO of East Memphis. SERVPRO’s highly trained professionals are equipped with knowledge, experience and all tools capable to restore your business to its preloss condition. We know the disruption that results from supply line leaks, overflowing toilets, adverse weather, foundation cracks, pipe breaks and other catastrophes. By calling our emergency team, available 24 hours per day, you may be able to turn a potentially massive setback into an easy and fast fix. For additional information regarding commercial restoration, call us at (901) 382-0900.

SERVPRO® of East Memphis Promotes Two Longtime Employees

5/23/2022 (Permalink)

SERVPRO® of East Memphis Promotes Patrick Belcher and Chuck Tucker

Patrick Belcher was promoted from operations manager to general manager after long and faithful growth at SERVPRO Team Nicholson. 

Humble Beginnings

Patrick has been on our team since 2013. When he first started at SERVPRO Team Nicholson, he was looking to make some extra money on the weekends. A friend of his worked at SERVPRO of Montgomery County and let him know they needed extra people to help demo and clean up jobs occasionally. For the next year Patrick worked part time out of the Montgomery County Office.

Path to General Manager

In 2015, Patrick started his career. He began as a full-time production technician, then became a Crew Chief, then a Production Manager.

After 5 years, Patrick transferred to Memphis. There he was promoted twice: once to Operations Manager, then to General Manager. As the general manager, Patrick oversees daily operations. He coordinates with division managers to create an annual business plan with goals and oversees the management of the Sales, Production, Construction Services, and Office Divisions. 

When asked what he enjoys about this current role as GM, he replied, “I particularly like seeing all aspects of the business from mitigation to construction to future planning, all while being involved with each member of the team.”

When Patrick isn’t working, he is spending time traveling with his daughter to different cities and state parks, golfing and fishing—or anything that includes a body of water. He also enjoys volunteering with his Church at any of their opportunities to give back to the community.

Patrick Belcher has worked at the following SERVPRO Team Nicholson Locations:

SERVPRO of Montgomery County

SERVPRO of Central St. Petersburg / Pinellas Park

SERVPRO of Gulf Beaches South / West St. Petersburg

SERVPRO of Bartlett/Cordova

SERVPRO of Germantown/Collierville

SERVPRO of East Memphis

SERVPRO of Southeast Memphis

What an outstanding accomplishment!

Production Manager to Operations Manager

Chuck Tucker, a SERVPRO employee for over 20 years, stepped into Patrick’s former role of operations manager. Previously, Chuck had been a production manager. Now, as operations manager, Tucker is responsible for setting departmental budgets, managing daily operations, and identifying areas of improvement, all while ensuring a high quality of service in any dealings with customers, clients, subcontractors, resource providers, and company employees involved in SERVPRO services.

Chuck’s experience and loyalty is almost unmatched in Team Nicholson history. Almost—because it could be matched by his wife, Debra. After 4 years of working together at SERVPRO and 2 years of dating, Chuck married his coworker, Debra. The two continue to work together to this day and have a beautiful family together. As expected, Chuck has seen the industry change many times in the past 20 years. 

Congratulations on these achievements and continued growth! Thank you for your commitment to bettering SERVPRO Team Nicholson.

Our Employees

We pride ourselves on hiring people with a good work ethic, high integrity, and the ability to work in and adapt to tough conditions. We are continuously seeking individuals who are self-motivated, proactive, responsible, and service-oriented team players. If you are highly dependable and excited about exceeding expectations, consider joining us in our mission to help our customers in their greatest moments of need. See our available positions.

Locally Owned Company with National Resources

SERVPRO of East Memphis is locally owned and operated—so we’re a part of this community too. We are also part of a national network of over 1960 Franchises, which enables us to respond quicker with more resources. For major storms and disasters, we can call upon special Disaster Recovery Teams strategically located throughout the country.

We are proud to serve our local communities:

Is Your Business Prepared for a Fire?

5/22/2022 (Permalink)

fire safety evacuation plan map with a smoke detector sitting on top of it, SERVPRO orange house logo Call SERVPRO of East Memphis if your business suffers commercial fire damage at (901) 645-1285.

Fire Preparedness Means More Than Simply Owning a Fire Extinguisher

A fire is every business owner’s nightmare. Your insurance policy will ensure you can rebuild in the event of a fire. But what about protecting your most important assets: your life and the lives of your employees? To avoid the unspeakable tragedy of losing employees in a fire, it’s necessary to build a fire escape plan.

Tips for Your Business’ Emergency Fire Plan

  1. Ensure your business has the proper number of smoke alarms. In newer homes, the National Fire Alarm Code (NFPA 72) requires hard-wired, interconnected smoke alarms with battery backup on every building level, outside each work area, and inside each office. If your building is older and smoke alarms are not already in place, install them on every level and outside each work area at a minimum. Test your alarms once a month and replace the batteries at least once a year.

  2. Teach employees what smoke alarms look and sound like. If your smoke alarm has a test feature, set aside time for a training in which you or a professional teach your employees the fire escape plan and include a smoke alarm test. If it does not have a test feature, there are videos online which provide demonstrations of what smoke alarms sound and look like. Teaching employees to recognize an alarm and know the plan of action ahead of time will give employees more confidence to remain calm during the emergency.

  3. Ensure everyone in the building knows two ways to escape from every room. It may not be an ideal route, but knowing a second exit from a room is advisable. It is also essential to establish a meeting spot outside the building to ensure everyone's arrival to safety. Depending on the size of the building, this may require a customized escape diagram.

  4. Establish an emergency communications plan. As part of your building’s fire escape plan, make sure everyone knows who and how to contact in the event of an emergency.

  5. Practice escaping from your building at least twice a year. This may seem excessive, but fire drills can save lives in the event of a real fire. Employees come and go, so frequently performing this drill makes sure all employees know what to do.

Call SERVPRO of East Memphis if your business suffers commercial fire damage at (901) 645-1285. 

Does a Remediation Company Need To Be Certified?

5/15/2022 (Permalink)

woman in the corner of the frame with her hand on her head looking at a wall covered in black spotted mold growth, SERVPRO We have the expertise to restore your home!

Okay, scenario: You have recently experienced a flood or other water damage and now see subsequent microbial growth. You look online for, "best mold remediation company near me," then pick the first result — or the cheapest, right?

A bad situation has been averted? Maybe not. All remediation companies aren't created equal — a costly lesson to learn if your insurance company does not cover uncertified remediation companies. When facing mold damage in your Memphis property, choosing a certified mold remediation company is your best bet. So, what does that look like?

What Is Mold Certification?

While plenty of businesses in this field have the equipment to cleanup mold, not everyone can do it well or safely. This is why the Institute of Inspection Cleaning and Restoration Certification (IICRC) sets standards for mold remediation and certifies specific companies. An IICRC means a business meets standards involving:

  • Ethics
  • Technical knowledge
  • Procedures
  • Accountability

Choosing a certified microbial growth removal company can save you time, money, and frustration in the long run. Need more reasons, we have them!

Why It Matters

Not only are these standards relevant in the legal sphere, but they have practical applications to your property, too. For one, these certifications ensure accountability, as the company is compelled to maintain a standard of quality in order to keep their certification.

Secondly, acquiring the certifications also requires a high amount of knowledge, so choosing a certified company ensures you've chosen one of the best in the field.

Also, many insurance companies hesitate to cover work by an uncertified mold removal company. As an obvious result, choosing a company that your insurance covers lightens the cost load to your pocket because your insurance will likely cover the majority of the cost.

When you're looking for mold remediation, it's not time to cut corners. Look for a certified mold remediation company with the proper IICRC verifications, and you can rest easy the job will be done right the first time.