Recent General Posts

IICRC Certification Complete for Estimator Dana Cook

11/18/2016 (Permalink)

General IICRC Certification Complete for Estimator Dana Cook Dana is all smiles as she proudly displays her lastest IICRC Certificate!

Dana Cook has been a member of the SERVPRO of East Memphis team for nine years.  She has served in various roles from Fire Cleaning Technician to Fire Crew Chief. Her expertise has been utilized on the Water Damage Restoration side of the business as well.  When a weather event or freeze causes extensive damage to the city of Memphis, it is "all hands on deck" for our whole team.

Last month Dana spent a week in an IICRC WRT/ASD training class to earn yet another certification.  She is armed with the knowledge to help assist our residential and commercial customers when they encounter a water damage or fire damage in their home or business. She was recently promoted to the position of Estimator/Job File Specialist in our office.  You will hear her cheerful voice when you call our office letting you know it is "a great day at SERVPRO' and we want to make your day better too. 

We are always Here to Help!

SERVPRO of East Memphis



Water Damage from Faulty Air Conditioning System

9/2/2016 (Permalink)

  • Clogged condensate drain line: This is the most common cause of water leaking from your AC into your home. If the drain line gets clogged with dust, dirt, sludge or mold, that water backs up into your home.
  • Damaged/rusted drain pan: Is the air conditioner old (12-15 years)? The drain pan may be damaged or rusted through, so water just falls right through. The pan will need to be replaced.
  • Broken condensation pump: Is your furnace and indoor AC unit installed in the basement? If so then there is a condensation pump that pumps the water outside. If the pump breaks, the water isn’t being pumped outside anymore. It will need repair.
  • Dirty Air Filter: A dirty air filter blocks airflow over the evaporator coil. When that happens, the evaporator coil gets too cold and freezes over. When it melts, it drips an excess amount of water that the pan may not be able to handle. Check your air filter to see if it’s dirty and change it if needed. It should be replaced every 1-3 months (depending on the season).
  • Low Freon/Refrigerant: Similar to a dirty air filter, low refrigerant will lower pressure in the AC system, causing the evaporator coil to freeze over. When the coil melts, water overflows the drain pan. A house not cooling well or a hissing/bubbling sound may indicate a refrigerant leak. Depending on the severity of the leak it may require a replacement of the entire unit. If you need a new unit, read the  article, My Air Conditioner is Dying, and I Need a New One...Now What?

SERVPRO of East Memphis

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Climate vs Weather

7/28/2016 (Permalink)

General Climate vs Weather Even in the most beautiful places, summer can bring extreme heat conditions. Servpro of East Memphis urges everyone to be safe and take precautions.

Who knows the difference between weather and climate?

Weather is a day to day forecast like rain, snow, sleet, sunny, mild temps all week. Climate is a word for weather conditions that are typical for certain areas of the world. For example, there will be no use for bathing suits at Antarctica, no sleds in Hawaii. It is easy to plan a vacation by knowing the climate of diverse regions.

The National Weather Service issued strong warnings about a heat wave in the central U.S., comparing it to the Dust Bowl of the 1930s. There is potential for health factors to occur and even fatalities. It is unclear how serious the daily temps will impact the region because a combination of heat and moisture affect the extreme heat conditions, especially if they persist for more than two days.

Health officials are urging many Americans to stay indoors and hydrated. The third day is critical on the human body when many exposed to the extreme heat cannot cope, especially if the temperature stays high at night, interrupting normal sleep cycles.

Recently, President Obama warned on Twitter for citizens to drink water, stay out of the sun and check on the neighbors.  So, even though weather can be predicted day to day, climate often cannot be, depending on changes in temperature and humidity. Human-caused global warming is playing a large part in the present heat wave (poor land management and agriculture practices that lead to large areas of moisture from soil depletion.) Would that be categorized as weather or climate? You tell me.

SERVPRO of East Memphis

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Firework Safety for July 4th

7/1/2016 (Permalink)

"More than 50,000 fires are caused by fireworks every year."

Sparklers as well as bottle rockets, fire crackers and other brightly colored decor for a dark July night-time celebration are gorgeous but can be dangerous, depending on where they land or how dry the grass is in that area. Bottle rockets have been known to be used as weapons with youngsters on rooftops aiming at one another. A victim in the Memphis TN area was rushed to an area hospital when he was struck above the eye with a bottle rocket. He received six stitches from the surgeon on duty in the ER and a good lecture on firework safety.

Children should be taught how dangerous fireworks can be, especially on July 4 because of hot, dry weather. Keep a fire extinguisher, water hose and buckets of water handy when using fireworks and NEVER let young children use them, not even sparklers. Keep these lit devices away from clothing whether it be your own or someone else's.

Take care and have a Happy Day of Independence USA!

SERVPRO of East Memphis

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Summer Sports Safety

6/7/2016 (Permalink)

Why are summer sports more dangerous than any other season? Consider where activities take place ... outside, of course. One may assume golf is the leader in deaths by lightning, but fishing tips the "scales" in that pond of fatalities. Between 2006 and 2013 fishermen outnumbered golfers in deaths by lightning. In the years since 2006 the US has reported 30 fishing deaths from lightning strikes. Saturdays and Sundays (when many are off work and enjoying the beautiful outdoors) are the peak days for these nature deaths.

Many sports enthusiasts consider dangers in outdoor sports but often ignore the danger in organized sports practices and games. The best precaution to avoid danger on the sports field is education. Know when it is time to get indoors. If your child is practicing soccer, football, tennis, golf, lacrosse or any other outdoor sport have an understanding with coaches that your responsibility as a parent is to keep your youngster safe, which means no practicing in a lightning storm. See more tips at

Basic rules to follow concerning lightning:

  1.  Observe weather forecast at least 24 hours before an outdoor activity.
  2.  Be aware of SAFE lightning evacuation sites and end the game immediately. Low clumps of bushes would help protect from lightning, fully enclosed metal vehicles with windows up and sturdy buildings.
  3.  Avoid metal objects like flag poles, fences, gates, metal bleachers, golf cars and avoid tall trees, WATER, open ground and high land areas.
  4. If you feel your hair standing on end, or hear "crackling" noises, "you are in lightning's electric field".  Remove metal objects including baseball caps, place feet together, duck your head, and crouch down low in baseball catcher's stance with hands on knees.

A good safety slogan from the National Lighting Safety Institute is "If you can see it (lightning), flee it; if you can hear it (thunder), clear it."

People who have been struck by lightning do not carry an electrical charge and are safe to handle. It is safe to administer CPR and it could save a life.

Happy summer, folks. Be safe!

SERVPRO of East Memphis


Staying Current with Electrical Safety

5/10/2016 (Permalink)

May is National Electrical Safety Month, so here at SERVPRO of East Memphis we thought we’d kick off our new blog with some information on making sure you’re protected against electrical hazards in your home.

Electricity is a wonderful thing that like many other features of modern life we take for granted—at least until there’s a power outage. That’s usually when we remember how totally dependent we are on electrical power to our homes for pretty much everything—lighting, refrigeration, air conditioning, dishwashing, hair drying, TV and Internet service, charging our phones, and cooking. We also tend to take electrical safety for granted, or anyway not think about it much. That’s a mistake. To underline that point, here are some scary statistics.


Figures from U.S. Consumer Product Safety Commission show that there are an average of over 400 deaths by electrocution in the United States every year. Of these, about 180 are related to consumer products. Appliances like washers and dryers are involved in the biggest share—40 or so electrocutions. About 36 deaths  involve power tools. And a simple metal ladder, in contact with overhead power lines, carries a deadly shock to 9 percent more. Altogether, an average of 320 electrocutions, or 80% of the total, involve ordinary household tools and appliances.  The rest are typically caused by contact with exposed or damaged household wiring or by direct contact with high-voltage power lines. In other words, nearly all fatal electric shocks happen in or near the home.

… And Prevention

The good news is that there are some simple precautions you can take to avoid electrical overload.

First, never use extension cords or power strips for appliances. Those wires can’t handle the amount of current that powerful devices like your washer, dryer, or dishwasher demand. Plug your major appliances directly into a wall outlet—what electricians call a “receptacle.”

Second, plug only one heat-producing appliance (think electric iron or hairdryer) into an outlet at a time, because heating also takes a lot of current. Again, don’t try to run them from a power strip. Remember, power strips only give you additional sockets to plug into. They don’t increase the amount of power being received from the wall outlet.

Third, if you find you’re using a bunch of extension cords and power strips, chances are you have too few outlets to meet your needs. Have a qualified, licensed electrician inspect your home and add new outlets. Given the risks involved in overloading your circuits, it’s more than worth the money.

Fourth, if your fuses blow or your circuit breakers trip a lot, it probably means your household wiring isn’t up to the demands you’re making on it. Flickering lights and slow-to-heat irons or toasters are also indicators that your wiring may be inadequate.

Or then again, these signs may mean a more serious problem that could cause disaster if it isn’t addressed. Simply put, current may not be getting through your circuits because it’s meeting resistance somewhere it shouldn’t.  When electric current meets resistance in a circuit, it generates heat. And enough heat does things over time like melt insulation on wiring or start wood smoldering.

Once again, if you see any of those signs, call an electrician as soon as you can.

SERVPRO of East Memphis 

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